Returns

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, you can contact us at info@upika.ca .

Please note that returns should be sent to the following address:

645 rue Richelieu, Quebec, QC G1R1K6, Canada

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

Please note that if your country of residence is not Canada, shipping your goods may take longer than expected.

You can always contact us with any questions regarding returns at info@upika.ca .

Damages and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), customized products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

3-day withdrawal period in the European Union

Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 3 days for any reason and without giving any reasons. As stated above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if your refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post your refund.

If more than 15 business days have passed since we approved your return, please contact us at info@upika.ca .